Warranty and Returns
BeWhere Limited Warranty
THIS LIMITED WARRANTY GIVES USER SPECIFIC LEGAL RIGHTS AND USER MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
BEWHERE DOES NOT WARRANT OR GUARANTEE THAT ANY GOODS OR SERVICES PROVIDED BY BEWHERE WILL BE UNINTERRUPTED OR ERROR FREE. BEWHERE DOES NOT WARRANT OR GUARANTEE ANY RESULTS THAT MAY BE OBTAINED FROM CUSTOMER’S USE OF THE GOODS OR SERVICES PROVIDED BY BEWHERE.
BEWHERE WARRANTS THAT DURING THE WARRANTY PERIOD (DEFINED BELOW), THE GOODS PURCHASED FROM BEWHERE WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. BEWHERE LIMITS THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO USER.
BEWHERE’S RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.
- Who May Use This Warranty?
This limited warranty extends only to the original purchaser of the Goods from BeWhere. It does not extend to any subsequent or other owner or transferee of the Goods or any transferee.
What Does This Warranty Cover?
This limited warranty covers during the Warranty Period (as defined below) defects in materials and workmanship in Goods purchased from BeWhere.
What Does This Warranty Not Cover?
This limited warranty does not cover any damages due to:
- improper use;
- trackers which have not been properly installed and verified;
- failure to follow the product instructions or to perform any preventive maintenance;
- combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by BeWhere;
- unauthorized repair;
- normal wear and tear; or
- external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
Nor does this warranty cover any interruption or failure of any goods or services provided byBeWhere that are caused by or result from any incompatibility of customer’s equipment or any other actions or events beyond BeWhere’s reasonable control. BeWhere shall have no liability for such interruptions or failures.
The warranties of the Seller do not cover, and the Seller makes no warranty with respect to any defect, failure, deficiency, or error which include but are not limited to: (a) Not timely reported to the Seller; or (b) Due to misapplication, modification, or disassembly. Seller assumes no responsibility for the quality or performance of coatings, adhesives or other materials used. If examination by BeWhere discloses that the Beacon has defective components, then BeWhere’s obligation is limited to repair or replacement, at BeWhere's option, of the defective unit(s) or its components. BeWhere is not responsible for products which have been subject to misuse, alteration, accident or for repairs not performed by BeWhere and additional charges may be incurred by the buyer for diagnostic and/or repair functions performed by BeWhere staff. The foregoing warranty constitutes BeWhere's sole liability.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BeWhere Inc. shall not be responsible for any incidental or consequential damages arising from any breach of warranty.
THIS WARRANTY DOES NOT APPLY TO BATTERIES OR DEVICES WHICH ARE MISUSED, OR ABUSED, OR DAMAGED FROM INSTALLATION. NORMAL WEAR OF EQUIPMENT OR GOODS ARE NOT INCLUDED IN THIS WARRANTY.
- What is the Period of Coverage?
This limited warranty starts on the date of purchase and lasts for the following duration (the “Warranty Period“):
Goods Warranty Period
BeSol/BeTen/BeMini: 1 year
Flood Detector: 1 year
BeWhere Inc. warrants each new device manufactured and sold to be free from defects in material, workmanship and construction for a period of one year.
The Warranty Period is not extended if BeWhere repairs or replaces a warranted Goods. BeWhere may change the availability of this limited warranty at its discretion, but any changes will not be retroactive.
THE SELLER’S SOLE LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO EITHER REPLACING OR REPAIRING WITHOUT CHARGE. DEVICES NOT MEETING THIS WARRANTY, OR AT SELLER’S OPTION, REFUNDING THE PURCHASE PRICE. THE SELLER SHALL IN NO EVENT BE LIABLE FOR ANY OTHER DIRECT OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND UNDER THIS CONTRACT OR OTHERWISE.
- What Are User’s Remedies Under This Warranty?
With respect to any defective Good(s) during the Warranty Period, BeWhere will, in its sole discretion will repair or replace such Good(s) (or the defective part) free of charge. If User returns any Goods due to an alleged defect, User shall be responsible for all shipping and handling fees for such return. User bears the risk of loss during shipment. BeWhere therefore strongly recommends that Customer fully insure return shipments against loss or damage and use a carrier that can provide proof of delivery. However, if the Goods are determined by BeWhere to be in fact defective, then BeWhere will refund User for the shipping and handling fees paid by User to return such Goods.
- How Does a User Obtain Warranty Service?
To obtain warranty service, User must call 1-844-229-4373 or send an email to firstname.lastname@example.org during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number. Please read Troubleshooting and RMA process described below.
- Limitation of Liability
THE REMEDIES DESCRIBED ABOVE ARE USER’S SOLE AND EXCLUSIVE REMEDIES AND BEWHERE’S ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO USER.
Customer acknowledges and recognizes that service interruptions, delays or errors in the telecommunications industry are often due to circumstances beyond BeWhere’s reasonable control and that it is difficult to determine the cause or damages that result from such interruptions, delays or errors, therefor BeWhere shall have no liability to the customer for any such damages, including but not limited to, direct, indirect, special or consequential damages, resulting from such service interruptions, unless caused by the willful misconduct of BeWhere.
On some occasions, BeWhere will advertise products for pre-ordering, and offers an estimated timeline for shipping. While some events may affect the actual shipping date, we will try to deliver in the time frame mentioned on the product page. You can cancel your pre-order and receive a full refund until a notice of shipping is issued. We will not refund your order if cancelled after the notice of shipping has been issued, and standard Warranty and RMA as set herein will apply.
Please consult our Terms and Conditions for more information on pre-orders.
TROUBLESHOOTING AND RMA PROCESS
STEP 1: TROUBLESHOOTING
Often, issues can be remotely assessed and troubleshooted by email or telephone.
Prior to requesting an RMA, please call 1-844-229-4373 or email email@example.com with the following information:
- Contact person and telephone number at which they can be reached.
- Name and location of the installation site.
- BeWhere’s sales order number, if possible, or your purchase order number.
- Please use the Troubleshooting/RMA format below with the following information: ID, Serial Number, SIM number, BeWhere account ID, device location and a complete description of the issue (information can be found and exported in Excel under the “BEACONS” tab of your BeWhere user account)
The Support team will respond to you within 24h to 48h with an initial assessment and potential recommendations. If an RMA is necessary, support will provide instructions accordingly.
STEP 2: RETURN MATERIAL AUTHORIZATION (RMA) POLICY
To obtain warranty service, Customer must call 1-844-229-4373 or send an email to firstname.lastname@example.org during the Warranty Period to obtain an RMA number. No warranty service will be provided and no returns will be accepted without an RMA number. RMA must be approved by BeWhere based on initial troubleshooting.
A Return Merchandise Authorization Form will be provided and must be completed by the Customer, returned and accepted by BeWhere prior to shipping.
All Returned items should be labelled “Warranty Return RMA #”, be properly packaged and shipped at Customer’s expense.
In some, cases BeWhere may need to replace or repair the product under warranty. In the event that new unit is to be sent out, we will do so on a 1:1 replace-repair / return policy.
Should no issue be found, the unit will be returned to the customer as is.
Timeline for Return/Repair/Replacement
BeWhere will inform customer when receiving the RMA of expected timelines for investigation, and if a repair, replacement or return as is will be provided. Please note that during certain events such as COVID-19, delays are to be expected due to safety measures requiring staff rotation in BeWhere’s office.
Upon return/repair/replacement, a similar form may be provided to the customer with any changes made to the devices (new SIM, new serial number, etc.).
In order to facilitate the replacement process, BeWhere may agree to ship advanced replacement units. However, replaced devices must be returned to BeWhere within 30 days to complete the RMA. In the event devices are not returned to BeWhere while replaced, the Customer will be billed the cost of the replacements, including hardware and shipping costs and monthly or yearly service associated fees as per the pricing used to purchase the original devices.
Please contact support if any questions.